- At Rajatamaya, we take great care in delivering your products to you, and we partner only with reputed national couriers. Shipping within India is FREE for all orders above Rs. 20,000. For orders below that, we charge a flat Rs. 200 shipping fee.
- Shipping times may vary depending on the order. Look for shipping info on the product page for individual shipping times. Available pieces will be shipped in 24 hours once the order is placed.
- Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9 AM to 7 PM. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
- Address change will be accepted only if the order has not been shipped. Address change is only possible if the new location is within the same state.
- As soon as your package ships, we will email you your package tracking information to you in 12-24 hours
- International shipping – We currently only service shipping to USA. Shipping is FREE to the US for all orders over 60,000/- and a flat rate of 2500/- is charged for all others.
- We use DHL as our courier partner as they are the safest and most reliable. We DO NOT send via SPEED POST to lower costs.
- Any import duties and taxes that are charged when the parcel reaches the destination country, must be paid by the recipient. We cannot estimate the value of duties and have no control over these charges as customs policies vary from country to country. If you have questions related to custom charges please contact your local customs office.
- For all purposes, we prefer India Shipping at all times for safety concerns. If you choose international shipping as your preferred mode, please note that we are not liable for any risks involved including damage done during customs check (if any). Please note that this also applies to parcels which you get shipped to an India address which then gets sent to you internationally. Prolonged packed parcels / or parcels that get repacked by someone else, and gets moved around a lot can also result in some damages, especially in light weight pieces and in pieces with stones. (Pls note this is not a regular occurance, 99% of all products dont have any kind of damages during transit). However, we will be happy to service it for you or help you through the process.
7. For any further queries/ information please contact us on +91 9585858844 or email us to email@example.com